PP Associates are recruiting on behalf of Liverpool City Council. Our Client is seeking a Customer Service Advisor to join their established team.
Start: Immediate Start
End date: 12th January 2025
Role: Temporary, Full Time. 35 hours per week.
Hours: 9.00-17.00
Salary: £14.82 per hour
About the role
As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key responsibilities:
Handling inbound calls related to Council Services including Council Tax
Assist residents with understanding their council tax bills, payments and account details.
Set up and manage Direct debits, payment plans and other payment options
Assist with Council tax related issues such as arrears, disputes and exemptions
Ensure compliance with council policies, procedure and legal requirements
Maintain accurate up to date record of customer interactions.
Essential skills and experience:
Experience of answering enquiries relating to CTAX billing and recovery. (Essential)
Experience of using Revenue systems such as NEC Northgate. (Essential)
Must have a current BPSS certification that will cover the duration of the placement (Essential)
Application is by submitting your CV by clicking apply below.
One of our team will be in touch within one working day if you meet the criteria outlined in the job description.