In this exciting Problem Management Lead role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed.
Problem Management's role is to protect clients from any known issues.
Problem Management Lead required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.
JOB PURPOSE: To provide the public who contact Merseyside Police with a risk assessed and integrated contact and crime service in response to requests for assistance.To seek all opportunities to resolve victim / informant issues appropriately, ethically and professionally at or near as possible to the first point of contact or provide the informant with a clear understanding of how Merseyside Police intends to progress their issue(s).
We are currently recruiting for 999 Call Handlers for Merseyside Police and these roles will be based at Bootle at their hub.
These roles will be a permanent contract with Merseyside Police and will involve working a shift pattern.
This is an exciting opportunity for an exceptional, experienced Technical Incident Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Our immediate requirement is for an experienced Technical Incident Manager to be a key part of our Egham team, representing proAV, taking full responsibility for personally overseeing all P1 incidents and ticket escalation through to resolution.
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
My client, a forward thinking and customer focused vehicle management business, is looking for an experienced Accident Management Engineer to join their Operations team.
To carry out management of claims within the department accurately and in accordance with quality procedures and insurance industry standards.
The main purpose of the role is to audit estimates submitted through Audatex with a focus on repair method, cost control, vehicle downtime and client specific procedures.
We are seeking an experienced Insurance Manager to ensure our company is appropriately insured, leading the management of all workplace injury and motor insurance claims.
This role is pivotal in maintaining effective relationships with brokers and insurers, improving our risk management proposition, and recommending changes based on case assessments and risk evaluations.