- Respond to incidents within the Project Facilities
- Install and maintain physical emergency traffic management
- Carry out route maintenance and repairs to the Project Facilities
1. Job Purpose Reporting to the Incident Response lead, the Incident Response Team (IRT) will ensure the efficient operation of the Project Facilities by responding to incidents, supporting Emergency Services, and facilitating prompt clearance of incidents. Managing and supporting directly employed and sub-contracted "on-scene" support services (recovery vehicles, ITS/MEP and general maintenance operatives) as required. The IRT will act as single point of contact and communication link between the Emergency Services and Tunnel Control Centre (TCC). The IRTs will uphold the values of the project, in particular the relating to customer care, ensuring customers are dealt with in a polite, courteous manner.
2. Tasks/Responsibilities as follows:
- Respond to incidents within the Project Facilities within contractual timescales.
- Install and maintain physical emergency traffic management in accordance with legislative requirements and as outlined within the safe system of work (SSOW).
- "deployed to scene" resources to support the prompt clearance of incidents.
- "Bronze on scene" providing a single point of contact for Emergency Services and a direct link to the Tunnel Control Centre.
- Provide continual updates to the TCC.
- Partake in annual reviews of Incident response procedures and Safe systems of work to ensure best practices and lessons learned are incorporated.
- Carry out route maintenance and repairs to the Project Facilities as required, using plant and equipment, provided the relevant training has been received.
- Support the TCC with ad-hoc operational cover as and when required, provided the relevant training has been received.
- Obtain relevant on-scene details to enable the processing of Third-Party Claims
- Complete accident/incident reports by acquiring the required information from the Emergency Services/customers etc.
- Carry out daily checks of vehicles, plant and materials to ensure availability and efficient utilisation.
- Work shifts covering a 24hr period.
- Actively promote Health and Safety in the workplace, setting a good example to other employees and ensuring awareness of and compliance with the general Health and Safety responsibilities as set out in the Health and Safety Procedures Manual.
- Delivery routine maintenance task as required.
- Support with the delivery of Severe weather where required.
- Liaise with the TCC to monitor traffic conditions and alleviate congestion.
- Perform other duties as may from time to time be reasonably required.
This profile is not exhaustive. From time to time, you may be required by the Company to perform other tasks, which are not included in the above description, but are within your capabilities and, where necessary, training, and full support will be given.
3. Typical Skills/Experience as follows:
- Appropriate qualifications in NHSS12 a,b, and d for emergency traffic management (90 minutes closures).
- Experience of working within the highways industry including knowledge of network operations.
- Ability to effectively perform within a team, sometimes within high pressure environments. – Essential
- Professional manner. – Essential
- Ability to take ownership of situations and important and timely decisions. – Essential
- Ability to use their integrity to ensure public safety is never compromised. – Essential
- Able to carry out dynamic risk assessment. – Essential
- Excellent verbal and written communication skills.
- Computer literate adept with Microsoft programmes and other applications.
- Capable of working with minimal supervision.
- Full driving licence.
- Incident Management experience (desirable)
- Experience in traffic management (desirable).