Using a blend of technical awareness, strong communication skills, and the ability to work collaboratively in a team environment, you'll bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
Age UK's Digital & Technology team is recruiting for a Junior ITSM (Hornbill) Administrator.
This is an exciting role where you can make a real impact.
Welcome to a day in the life of an IT Technician, where your role is about more than keeping systems running; it's about being the hero behind the seamless operation of cutting-edge technology in a bustling production environment.
This isn't just a job; it's your stage to shine, troubleshoot, and innovate alongside leaders in the industry.
Picture yourself walking through the facilitypast buzzing machinery and dedicated teamsand knowing your expertise keeps every digital pulse firing accurately.
ITSM Consultant - £77k (SACM / CMDB / Asset control) - London - 2-3 days onsite per week (Portsmouth or London Locations)
Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings.
You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner, and maintained as the single source of truth in relation to the standard operating model.