Using a blend of technical awareness, strong communication skills, and the ability to work collaboratively in a team environment, you'll bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
Age UK's Digital & Technology team is recruiting for a Junior ITSM (Hornbill) Administrator.
This is an exciting role where you can make a real impact.
ITSM Consultant - £77k (SACM / CMDB / Asset control) - London - 2-3 days onsite per week (Portsmouth or London Locations)
Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings.
You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner, and maintained as the single source of truth in relation to the standard operating model.