To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology.
Harrow - London
The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
The role involves diagnosing and resolving hardware, software and network issues as well as installing, configuring and maintaining IT equipment and systems.
The IT Support Technician is responsible for providing technical assistance and support to end-users within the organisation.
The IT support Technician works closely with the IT team to ensure the smooth operation of IT services and the timely resolution of technical problems to minimise downtime and optimise productivity.
We provide specialist IT support for schools after realising that schools often stumble over the same issues: not having a stable and reliable network, teaching staff not being confident enough with the equipment to deliver effective lessons and knowing the computing curriculum properly to deliver this accordingly.
Cringe Technologies, a leading local MSP for schools and colleges is looking for an experienced IT Support Technician with relevant experience to join our team covering the London area on a full-time basis.
As a consequence of our rapid growth, we are looking to recruit an IT Technician to join our growing team.
This is a full time role Monday to Friday hybrid and with flexi hours
THE OPPORTUNITY
Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company's systems, procedures and operations.
Macildowie are currently recruiting for an IT Support Assistant working for a business based in Hamilton, Leicester.