To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users.
Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services:
Employer Description
We are looking for a new and enthusiastic team member to provide a range of 1st and 2nd line support for our community of systems users.
Are you currently looking to secure your next opportunity within I.T?
Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.
Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer.
We provide specialist IT support for schools after realising that schools often stumble over the same issues: not having a stable and reliable network, teaching staff not being confident enough with the equipment to deliver effective lessons and knowing the computing curriculum properly to deliver this accordingly.
Cringe Technologies, a leading local MSP for schools and colleges is looking for an experienced IT Support Technician with relevant experience to join our team covering the London area on a full-time basis.
As a consequence of our rapid growth, we are looking to recruit an IT Technician to join our growing team.
Are you currently looking to secure your next opportunity within I.T?
Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.
Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer.