Posted by Get Staffed Online Recruitment Limited • £16K/yr
General
Following on from the success of our client's current IT Apprentice, they are on the lookout for the next trailblazer to join their ranks and soar within their team.
Imagine being part of a dynamic company that places customers at the pinnacle, offering a blend of on-site and over the phone support.
About our client
Our client is a full scale IT Support company, that is dedicated to customer service and client satisfaction.
We have three ways to start your career in tech; Skills Bootcamps in IT, Data and Software, apprenticeships with great companies and a team of specialist tech recruiters for those who are job-ready.
We are sure we can find the best route into a fantastic tech career for you.
Responsible for answering all calls and chats to the Service Desk within the SLA response times.
General
The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now).
The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.