1st Line IT Support Technician
Interested in kickstarting a career in IT Tech and working for a company that promotes talent?
We are looking for 3 proactive, IT-literate candidates who MUST be South Yorkshire based to fill our client's vacancy.
If you do NOT have experience but DO have tech career aspirations with a passion for helping others, we look forward to hearing from you.
Key Duties:
- Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
- Willing to attend in office and work remotely as needed.
- Problem-solve to identify hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible.
- Escalate issues to third-line support, vendors, or to other teams where necessary.
- Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
- Monitor completion of backup jobs to ensure any issues are raised to the server team, liaising with onsite staff in our other offices as appropriate.
- Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
- Maintain accurate records of IT assets.
Person Specification:
Essential
- Excellent communication and interpersonal skills.
- High level of initiative with a proactive approach.
- Ability to take ownership of incidents assigned to you and manage them through to resolution.
- Confident navigating laptop hardware / desktop hardware / printer hardware.
- Regularly uses Microsoft Office.
Desirable
- Experience troubleshooting technical issues.
- Windows10 upwards.
- Active directory and Exchange/O365.
- Understanding of networking basics.
Company Benefits
- Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pm.
- Opportunity for hybrid working hours.
- Base salary will be up to £24k.
- 22 days' annual leave rising to 25.
- Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path.
- Continual professional development plans.
- Excellent benefits such as company pension/healthcare/season ticket loan.
- Access to onsite gym.