IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
(The offices are a few minutes' walk from Holborn Station).
Arcas Technology is partnered with a leading consultancy based in London who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis.
In this position, you will be responsible for overseeing the daily IT infrastructure support across various locations, encompassing tasks such as:
You will be responsible for diagnosing and troubleshooting advanced IT problems, implementing solutions, and providing high-level support to our clients.
Your expertise will play a crucial role in maintaining system stability and performance.
As a Third Line Support Engineer, you will be the escalation point for complex technical issues that cannot be resolved by first and second line support.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.