Arcas Technology is partnered with a leading consultancy based in London who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis.
In this position, you will be responsible for overseeing the daily IT infrastructure support across various locations, encompassing tasks such as:
- Supervising existing procedures
- Identifying and resolving software and hardware issues on both Mac and Windows platforms, across diverse systems and applications
- Supporting workspace members with shared service inquiries
- Overseeing the IT service desk (including asset inventory, change management, etc.)
- Managing all tiers of support for the IT helpdesk
- Ensuring timely software and firmware updates
- Addressing problems related to the print, copy, and scan functions of the printing systems, guaranteeing functionality for users
Additionally, you will play a key role in:
- Aiding in the rollout of new software and hardware
- Ensuring that technical support and solution implementations adhere to change management procedures and best practices
- Collaborating with the Head of Technology to diagnose and resolve network issues, working with our ISP to provide technical support for the LAN/WAN/VPN environment, VLAN network, and wireless network topology
- Providing technical support for ad-hoc business projects (including software implementation and one-off member services)
Key technologies:
- Windows & Mac OS
- Microsoft 365
- Azure AD / InTune / Entra
- LAN/WAN/VPN
- Jamf
- Apple Business Manager
- Fresh Service
- Teamviewer
If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.