My client is a software house and you will be the main point of contact for their customers' IT support needs.
This is a wide-ranging, all-encompassing support role so you may have to deal with password resets and printer issues ("have you tried turning it off and on again?")
But also more complex and challenging issues - server and network configuration for example.
We are seeking a skilled IT Support Engineer to join our growing team.
As an IT Support Engineer, you will be responsible for providing 1st and 2nd line support, resolving technical issues, and maintaining a high level of customer satisfaction.
This role is crucial in ensuring the smooth operation of our clients' IT systems.
IT Support Officer required for a leading care company based in Newark-On-Trent to be responsible for Working closely with IT Help Desk colleagues to support the business handling "how do I" inquiries along with IT Admin requests through our Help Desk software.
The ideal candidate for this role will have excellent customer service experience along with a very good appreciation of IT support.
Please note that Eden Futures is not able to offer Sponsorships at this time.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.