The IT Support Technician is responsible for providing technical assistance and support to end-users within the organisation.
The IT support Technician works closely with the IT team to ensure the smooth operation of IT services and the timely resolution of technical problems to minimise downtime and optimise productivity.
The role involves diagnosing and resolving hardware, software and network issues as well as installing, configuring and maintaining IT equipment and systems.
IT Support Officer required for a leading care company based in Newark-On-Trent to be responsible for Working closely with IT Help Desk colleagues to support the business handling "how do I" inquiries along with IT Admin requests through our Help Desk software.
The ideal candidate for this role will have excellent customer service experience along with a very good appreciation of IT support.
Please note that Eden Futures is not able to offer Sponsorships at this time.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.