IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
(The offices are a few minutes' walk from Holborn Station).
Posted by INTEC SELECT LIMITED • £35K/yr to £40K/yr
General
Business Applications Support Lead - £35-40k - Hybrid
Overview
I'm currently working with a market leading Automotive company, operating on a global scale, who are looking for a Business Applications Support Lead to join the growing team.
This newly created role will lead the business applications service desk to ensure all SLA's are met effectively, develop and implement policies and procedures that will increase efficiency and enhance customer service across all aspects of the service desk and also participate in ISO audits and maintain ISO standards when required.