Our leading client have an exciting opportunity for an IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.
Key responsibilities include
Working to meet IT Service Desk Service Level Agreements and individual KPI's.
Handling Incidents and Service Requests raised to the IT Service Desk via telephone, email and Self-Service.
Initially the role will support our ERP system, internally developed applications, and collaboration systems.
The Team & Focus of the Role
Our Development team is currently building a Core Application Support function that will be responsible for 2nd line support of Fisher German Business Systems.
We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognizable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast.
Forterra represents exactly what we do and have always done.
Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.
Robert Half have partnered on a retained basis with CMS Cepcor to recruit an ERP Manager on a permanent contract, to be based in Coalville, Leicestershire.
The Organisation
The CMS Group is the leading aftermarket manufacturer and supplier of crusher spare parts.
Trading for over 30 years this family owned business supplies customers in over 140 different countries with current revenues of £80m with ambitious export growth plans.
This international serving company is looking to expand its IT Support team by bringing in an IT Support Apprentice, who will be getting exposure to a range of activities relating to business user support.
This will generally include supporting laptops, desktops, printers, peripherals, telephones and IT systems, requiring completing diagnostics, repairs, hardware and software installation and configuration, developing working practices and processes, supporting end user requests and working on business projects as required.
Antalis are a leading distributor of business-to-business goods and services.