We are seeking an experienced IT Support Manager to lead our technical support team.
General
We are a dynamic and growing Managed Service Provider (MSP) serving mid-sized businesses across various industries.
We pride ourselves on delivering exceptional IT support and solutions to our clients, ensuring their technology infrastructure runs smoothly and efficiently.
Our mission is to empower organizations through technology, and we're seeking an experienced IT Manager to lead our IT operations and software development teams.
We are are a dynamic and innovative software company specializing in cutting-edge solutions for businesses across various industries.
This role would suit someone who has gained some basic IT Support experience already but is looking for that next step to thrive and take on a new challenge.
We have an opening for an ambitious IT Support Engineer - tosupport clients and to drive growth within the business.
With training paid for, healthcare scheme, rising holiday, interest free loan for annual season ticket and company pension scheme, this is a fantastic opportunity for someone who is looking for a company that can provide excellent career progression.
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990.
We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds.
As an ITMS On-site Engineer, you will be responsible for maintaining the interface between ITMS Customers and ITMS Operations, ensuring functions meet and exceed service support standards.
You will work to develop and operate systems for detecting, recording, and resourcing services affecting incidents, as well as working on the management of the LAN and WAN networks and escalations while based at customer site.
You will provide a single point of contact for all service affecting requests and incidents.
As the Digital Solutions Technical Support, you'll play a crucial role in maintaining the reliability and efficiency of our client SMTGB's digital solutions.
Reporting into the Site Solutions manager you'll provide a 1st line 'triage' service, supporting internal and external customers on digital solution inquiries.
You'll investigate and help troubleshoot equipment issues involving; Connectivity, Registrations, Activations, Applications, Data feeds and Reports, while assisting technical experts deliver remote and/or first fix resolutions with equipment breakdown.
Do you enjoy a mix of virtual support and on-site hardware/networking field support?
Are you a confident and skilled IT support worker?
Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team?