We have an opening for an ambitious IT Support Engineer - tosupport clients and to drive growth within the business. This role would suit someone who has gained some basic IT Support experience already but is looking for that next step to thrive and take on a new challenge. With training paid for, healthcare scheme, rising holiday, interest free loan for annual season ticket and company pension scheme, this is a fantastic opportunity for someone who is looking for a company that can provide excellent career progression.
Salary: £22,000 to £26,000 (DOE)
Location: Croydon (hybrid working option - 60% office, 40% home)
Hours: Monday to Friday, 9am to 5.30pm (Occasional out of hours work may be required with overtime paid)
Benefits: Company pension scheme, healthcare scheme, 23 days holiday per rising after service, help with funding for training courses, interest free loan for annual season ticket
Our client provides technology & cyber security advice and support services to the SME market. The company was founded over 22 years ago and the position forms part of its expansion plans.
What will your daily responsibilities include:
You will be overseeing and triaging the incoming client requests. Ensuring that excellent communication is maintained to manage client expectations.
The successful applicant will need to develop, over time, skills ranging from network design through to desktop and server support. You will eventually be involved in all aspects of IT systems implementation & support including project proposals and costing, product procurement, installation & implementation, configuration, maintenance, support and on-going client management.
- Manage client requests for support & project work.
- Maintain the office databases and systems, including client information, tasks and requests.
- Provide customers with technical support and advice pertinent to their infrastructure.
- Investigation of new technologies for new solutions for clients.
- Office systems improvement.
- Identify potential new business from new and existing clients.
Do you have the required skills & attributes?
- Outstanding communication, both written and verbal
- Experience of working for an IT Managed Services Provider / IT Support Organisation is preferred
- A keen sense of how to provide excellent customer service
- A real ability to multi-task and juggle priorities
- Excellent communication skills
- A sound academic background, ideally with a further/higher education qualification (e.g. HNC or degree) in a relevant subject. MCP/MCSE/CCNA and other relevant qualifications will help but are not essential.
This really is a fantastic opportunityto become an integral part of the management and on-going development of a successful company. The potential for rapid career fulfilment - not possible in larger organisations, is legitimate and you will gain exposure to a wide range of technologies. Get in touch today to find out more!
Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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