An exciting opportunity has become available for an IT Support Specialist to join my client, a highly regarded Accountancy firm.
Offices based in South Hampstead. During probation this will be 5 days in the office, once probation is completed this will change to 3 days per week in the office and 2 from home.
As the IT Support Specialist, you will be responsible for providing timely and effective delivery of IT services and support to the business in a front-line support role, to monitor and maintain the firm's computer systems in conjunction with their external provider.
Responsibilities as IT Support Specialist
- Provide Frontline IT Support: Address technical issues and requirements directly with employees and partners.
- Proactive System Monitoring: Regularly monitor and maintain computer systems and networks to ensure business stability.
- Computer Installation and Configuration: Set up and configure new computers as needed.
- Diagnose and Resolve Issues: Troubleshoot hardware and software problems and coordinate with external providers when necessary.
- Trend Analysis: Analyze support calls to identify trends and underlying issues.
- Quality Reviews: Conduct regular reviews to enhance existing processes and systems, aiming for continuous improvement and efficiency.
- Client Relationship Management: Maintain and develop strong relationships with internal and external clients.
- Time Management: Effectively manage time to complete multiple tasks within deadlines.
- Project Participation: Engage in non-standard projects and initiatives.
- Mail Merges: Create regular mail merges and coordinate with secretaries as needed.
- Team Contributions: Contribute to team and firm-wide initiatives.
- Collaborative Knowledge Sharing: Work with the team to share IT knowledge and propose improvements.
- Induction Support: Assist in the induction process for new team members to ensure quick and effective onboarding.
- Business Engagement: Positively engage with the business and advocate for the firm's values.
Skills and Experience
- 2-3 years' experience on an IT helpdesk.
- Effective use of business tools.
- Good project management skills.
- Excellent client handling and relationship skills.
- Seek innovative solutions with 'out of box' thinking to deliver an excellent IT service.
- Maintain high standards of professional conduct and practice.
- Build relationships with internal teams.
- Generate and implement new ideas to progress the business.
- Open to understanding client facing service areas: audit, business services, tax, payroll etc.
This is a permanent role, paying between £32,000 and £34,000 based on experience. With good company benefits. Offices based in South Hampstead, during probation this role will be 5 days per week in the office, and once probation has been passed this will change to 3 days in the office and 2 days from home.
If you are interested, please feel free to apply for the role.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.