To contribute to maintaining the high availability of the IT systems, within the core working hours and mostly available outside of those hours.
To provide 1st and 2nd line support to approximately 400 staff members across 4 offices and around 200 associates that are supported in a smaller capacity.
General
Our client, one of the country's biggest research and support charities, is looking for a 1st/2nd line support Engineer to join their existing team.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
You will play a crucial role in providing technical support to clients.
As Second Line Support , you'll be working onsite, at our MSP client.
To provide a professional on-site Second Line deskside IT support service for the London offices, including Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications.
With regular progression opportunities and outstanding CPD for support staff, there will be a wealth of opportunities for you to grow your career, whether at Harris Academy Peckham, in one of our other 50 academies, or in our central team.
As part of Harris, you will join a community of staff dedicated to transforming education in London.
We are a pioneering education charity, and one of the leading multi-academy trusts in the country.
We have a track record of taking on some of the most challenging schools in London, turning them into places where every young person can access a high-quality education and have opportunities to succeed.