Desktop Support Engineer - Financial Services - Central London (Knightsbridge)
Are you an experienced Desktop Support Engineer? Do you have professional services experience? Is top customer service at the heart of everything you do? Are you passionate about working in a financial services business? If so, then this role is for you!
The Business
The business was founded in 1990 out of an industrial conglomerate and with more than €13 billion of raised fund capital, Investindustrial is one of Europe's leading independent investment groups focused on taking majority or control positions, in quality leading mid-market companies. We operate with the support of one global cohesive team, based across offices in London, Lugano, Luxembourg, Madrid, New York, Paris and Shanghai.
The Role
The Desktop Support Engineer will work with the IT team and provide technical support to all staff. They will be responsible for installing, configuring, troubleshooting, and maintaining various IT systems, devices and software. The IT Support Engineer will also provide training and guidance to users on using IT Tools and best practices. This role is 5 days in the office.
Key Responsibilities
- Provide first and second-level IT support to staff and customers via phone, email, chat, or remote access.
- Install, configure, update, and troubleshoot hardware and software issues on laptops, desktops, printers, scanners, mobile devices, and network equipment.
- Troubleshoot and resolve the hardware and software issues and network and connectivity problems.
- Set up and manage user accounts, permissions, and passwords on various IT systems and platforms.
- Monitor and maintain IT inventory, assets, and licenses.
- Log, categorise, prioritise, and track all incoming requests using the IT service management tool.
- Resolve or escalate requests according to the agreed service level agreements and escalation procedures.
- Communicate effectively and professionally with the users, keeping them informed of the status and progress of their requests.
- Document and report IT incidents, problems, and resolutions.
- Follow IT policies, procedures, and standards.
- Keep up to date with IT trends and technologies.
- Assist with IT projects and initiatives as required.
Relevant Experience
- Experience with IT service management tools and ticketing systems.
- Advanced knowledge of Windows 10 and Windows 11 installation, configuration, and troubleshooting.
- Proficiency in Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, OneDrive, Sharepoint and Teams.
- Experience with Microsoft 365 admin centre.
- Proficiency in Microsoft Endpoint Manager (Intune) for managing and enrolling endpoints (Autopilot).
- Knowledge of Microsoft 365 security features, including multi-factor authentication (MFA).
- Proficiency in troubleshooting and maintaining desktop and laptop hardware, including drivers and peripherals.
- Familiarity with Windows Server environments, particularly Active Directory for user and group management.
- Experience with Microsoft Teams Room System (onsite and remote support).
- Experience with iOS and MacOS.
- Familiarity with networking concepts and protocols such as TCP/IP, DNS, DHCP, VPN, etc.
Salary - £45,000 - £55,000 including bonus and benefits
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