IT Support Engineer
North London
£25,000 to £35,000 DOE
I am delighted to offer an exciting opportunity at an innovative IT managed services organisation. I am seeking a skilled Support professional to effectively tackle a range of computing, networking, and cloud-related challenges. My clients base spans multiple industries, providing a chance to enhance your technical skills through both remote and hands-on, in-person experience.
The ideal candidate will excel in a dynamic and forward-thinking environment. Key responsibilities include resolving technical issues, demonstrating strong problem-solving skills, and managing time and resources efficiently. This role is perfect for someone who thrives in a collaborative setting that also values individual initiative and problem-solving abilities.
Job Requirements
- Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems.
- Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion.
- Perform regular maintenance and patching of infrastructure, endpoints, and servers.
- Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes.
- Provide technical maintenance and support for all IT hardware and software used by end-users.
- Provide onsite technical support, confidently and professionally engaging with customers at all organizational levels.
Personal Requirements
- The ability to clearly explain technical concepts to non-technical individuals.
- Exhibit a customer-centric approach to support, prioritising customer needs.
- Excellent communication skills, both verbally and in writing.
- Well thought out approach to troubleshooting technical issues.
- Effectively prioritise tasks and manage time efficiently.
- Display excellent time management skills, with awareness of time constraints, priorities, and deadlines.
- The ability to research and learn new technologies and provide solutions.
- A good team player - contributing knowledge and collaboration.
Experience
- Excellent experience with Windows Server and Desktops
- Extensive knowledge on Microsoft Azure and Microsoft Office 365
- Great knowledge working with Active Directory & Azure AD
- Vast knowledge on DNS, DHCP and Group Policy
- Backup - Configure, maintain, troubleshooting experience.
- Good experience with Networking, switches, subnets, LAN, WAN, DNS
- At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp)
Benefits:
- Internal progression
- Pay for certifications
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Hybrid working (after probation)
Interested? Please send your updated CV to
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