About us
CMS is a Future Facing firm with more than 70 offices in over 40 countries and 5,000+ lawyers worldwide.
We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.
About the Role
Reporting to the Unified Communications Manager, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm's requirements.
*please note that this role is fully office based - assisting users on-site*
You will be a key part of the team with a range of responsibilities, which will include:
- Provide technical support and coordination assistance for live and hybrid events
- Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary
- Analyse and resolve client meeting room technical problems involving multiple technologies and platforms
- Explore, test, and implement new Unified Communications solutions and services as required, with the goal of standardisation
- Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)
- Operates movie projector, slide projector, television/cablevision, microphones and speakers, Polycom, Crestron, Raspberry Pi devices etc. and instructs others in the operation of such equipment
- Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services
- Maintains inventory of IT and audio-visual equipment
- Adhering to IT processes and procedures
- Performs clerical work necessary to procurement, distribution and storage of audio visual materials
- Responsible for ensuring that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this
- Resolve support issues promptly, courteously, and professionally
- Troubleshoot a wide range of technology incidents and problems
About You
Ideal candidates will have Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skill-set, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system.
You will also have solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment.
To excel in this role you will have excellent communications skills, excellent customer service and interpersonal skills, general clerical skills together with superior oral, written and interpersonal communication skills with a strong dedication to customer service. You must demonstrate consistent commitment to supporting teamwork within the group and be a proactive problem-solver with the ability to work under stress and time pressure, required. Ability to work under pressure to meet deadlines;
Please note that this role has physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching. Occasional pushing/pulling, squatting and climbing.
What's in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name just a few, these include:
- Competitive basic salary (reviewed annually)
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010
If you would like to read more information regarding our range of benefits please visit our Rewards & Benefits page on our website.
Equal Opportunities
At CMS, we place diversity and inclusion at the centre of our culture and at the heart of our organisation. Not only does it make our firm a more rewarding place to work, but it also creates a stronger, more successful, and sustainable business where everyone feels comfortable and welcome.
We are a Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity as well as recruiting, retaining, and developing disabled talent at CMS. If you have a disability, or if you would like to discuss any accessibility requirements or adjustments for the recruitment process, please contact Ruth Kavanagh at who will be happy to support you.
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