The purpose of the AV and IT Support Officer role is to provide prompt, in-depth, customer-focused 2nd line support to staff, students and honorary contract holders.
A highly prestigious and well known university that ranks in the top 10 worldwide universities is recruiting for a fully on site IT and Audio Visual Support Officer to be based in their newly generated East London campus.
This will be an initial 6 month position to start as soon as possible.
My client in St Albans is on the hunt for a dynamic and experienced IT Support Engineer to join their thriving team immediately.
This role is packed with variety, offering the chance to dive into first and second-line support activities, all while getting hands-on with third-line IT support.
Robert Half Technology are assisting a global manufacturing organisation based in London to recruit a IT Support Engineer
Role
The IT Support Engineer will be responsible for handling several open tickets and providing regular updates users within a ticketing system (FreshService).
Ensuring new IT tickets are triaged within agreed Service Level Agreement.
Good communication skills and a strong commitment to team working and customer care are key
To provide comprehensive, customer focused, administrative, data management, project, and financial support to teams across the repairs client service.
The post-holder will be expected to manage competing priorities, plan and manage their own workload, and use a wide range of ITC systems effectively.