Job Title: Revenues and Benefits Support Officer Location: Hybrid working in the office when required Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary Assignment Hours of Work: 36 hours per week, Monday to Friday
Overview of an IT Support Officer:
Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated IT Support Officer to join an expanding team. The role of a IT Support Officer has a competitive pay rate of £17.94 PAYE.
The Main Purpose of an IT Support Officer:
" To provide I.T application and technical support within the Revenues & Benefits Teams, including liaison with internal and external suppliers of goods and services. Jointly responsible for the implementation of new system releases & patches, ensuring all work is coordinated with relevant departments and by the set deadlines to minimise disruption to users to include identification of bug fixes, new functionality and new testing requirements:
1. To support Team in prioritising systems workload.
2. To ensure the smooth running of the sections' systems
3. Utilise software tools and utilities to maximise the opportunity to automate processes and improve efficiency
4. To ensure that procedures are maintained and operated within the requirements of any relevant legislative and corporate standards.
5. Maintain accurate records of hardware and software using software tools
6. Ensure access to systems is secure and controlled
7. Manage the batch jobs via the batch scheduler and maintain relevant diary ensuring all critical jobs are run on time.
8. Additionally, you will be responsible for the transmission of BACS payment and recovery files to the bank on behalf of the SAP Revenues and Benefits teams on a daily basis, and to print cheques where no electronic payment process has been arranged. The payments we administer include Payroll, Pensions, Council Payments, and Direct Debit set up and recovery and HB Payments
" Troubleshoot systems problems and liaise with relevant 3rd parties to ensure a speedy resolution and minimize disruption to users and services.
" Provide first line system support to Revenues and Benefits users. Investigate and record system problems, including liaison with staff and managers and recommending solutions where possible. Determine when problems should be referred to the computer system supplier.
" Ensure quality control and security and integrity of user access to the Revenues IT system for the configuration of users with regard to security access to databases and data.
About you, the successful IT Support Officer will have:
" Ability to be flexible in working arrangements depending on the demands of the service
" You must be adept at resolving technical issues and be methodical and organised in your approach.
" Ability to assimilate varied and extensive data and make appropriate recommendations as to required actions.
" Ability to manage own workload and reprioritise work according to changing work environment
" 2 Years experience of Revenues or Housing Benefits work
" You will need to work on your own initiative in a highly pressurised environment with ever changing and conflicting priorities
" You must be adept at resolving technical issues and be methodical and organised in your approach
" A flexible attitude is essential as there will be times when you are required to work outside of office hours.
" You must have good knowledge of CIVICA and Northgate IT system for this role
" "If you have the necessary skills and experience for this role, please click 'apply'
About Us
" For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees.
" Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
" The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting fpn