To work within consistent business support and administration processes and.
Under the direction of the Team Leader, to ensure that key administrative tasks assigned are undertaken and delivered as set out within the Service Level Agreement, meeting agreed timescales and frequency.
Main purpose of the job
To provide comprehensive administrative support to a range of services across the Council to meet the core business needs of the service (as deployed by the Team Leader and agreed with the Customer Service Operations Manager.
Perform general office duties such as answering phones, managing correspondence, scheduling appointments, and maintaining filing systems.
Continuously update data bases in the CRM system.
Inventory and management of the SharePoint site: archiving documents that are out of date, ensuring the most recent document versions are in the relevant workstream sections etc.
Excellent opportunity for someone with either some previous IT Support experience or relevant A level or above IT education, willing to work nights, to get IT Helpdesk experience on their CV.
You must be set-up for home working at night, with a suitable quiet environment and reliable broadband connection.
Provide administrative support to the Improvement Directorate teams in the delivery of local government support, leadership and localism, productivity and research and information.
Support the teams in the Improvement Directorate in the achievement of the priorities and objectives.
Job Purpose
As part of the Improvement Coordination and Strategy Team, provide administrative support for the Improvement Directorate functions.
We are looking for a passionate 1st Line Support Coordinator to join a financial services company based in Bracknell and deliver excellent customer service results for our end client.
It is the role of the 1st line Support Coordinator to handle daily support issues, time-sensitive queries, and common challenges through to resolution.
As a 1st line Support Coordinator, you will provide support to internal stakeholders and will require a broad understanding of technical procedures and products.
The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide.