We are looking for a passionate 1st Line Support Coordinator to join a financial services company based in Bracknell and deliver excellent customer service results for our end client.
As a 1st line Support Coordinator, you will provide support to internal stakeholders and will require a broad understanding of technical procedures and products. It is the role of the 1st line Support Coordinator to handle daily support issues, time-sensitive queries, and common challenges through to resolution.
As a
1st line
Support Coordinator
, you will be responsible for:
- Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact, and priority of a call, troubleshooting as far as possible, and gathering information.
- Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible.
- Escalate issues to second or third-line support, vendors, or to other teams where necessary.
- Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
- Monitor completion of backup jobs to ensure that tapes are changed, and any issues raised to the server team, liaising with onsite staff in our other offices as appropriate.
- Image laptops and desktops using a Windows.
- Create and manage user accounts using Active Directory and MS Exchange.
- Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
What we'd like to see from your application
:
- A technical background and proficiency with Windows systems, Microsoft applications and Active Directory.
- Previous experience within financial services and supporting banking systems.
- Experience working in a ticketed customer support environment.
- Excellent communication and documentation skills.
- Confidence prioritising and managing tasks to completion.
- Experience within the financial services or automotive sectors is desirable.
Location:
Bracknell (up to 3 days per week onsite)
Hours:
08:00 – 16:00 Monday to Thursday with a half hour lunch break. 08:00 – 13:00 on a Friday
Contract:
3 months
If you think this is the opportunity for you Apply now.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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