Robert Half is recruiting an experienced desktop support engineer for a construction organisation. This is a 12-month fixed-term contract with the potential for extension.
Role:
The desktop support engineer will be tasked with the following:.
- Provide IT support to internal users using the Jira helpdesk system.
- Maintain and standardise desktops, laptops, and applications, ensuring smooth operations.
- Troubleshoot and support various devices, including workstations, laptops and mobile devices.
- Create and update software builds, ensuring compliance with company standards.
- Manage user accounts, network access, and maintain IT policies.
- Prioritize and manage workloads to meet service levels, ensuring efficient issue resolution.
- Identify and resolve recurring IT issues using problem management processes.
- Support and administer Microsoft Azure, Office 365, Intune, and Active Directory.
- Address issues on security and operational IT platforms to ensure efficiency.
- Oversee system backups and test data recovery processes.
- Manage IT assets and ensure a secure infrastructure that complies with company policies.
Requirements:
- Strong experience troubleshooting and configuring Windows desktop environments.
- Expertise in supporting Windows 10/11, Active Directory, Office 365, and Exchange.
- Ability to provide 1st and 2nd level technical support, both in person and remotely.
- Knowledge of networking (TCP/IP, basic firewall concepts).
- Experience providing remote support and resolving issues via phone or remote tools.
- Familiarity with Apple and Microsoft hardware.
- Knowledge of backup software and procedures for recovery.
- Ability to support and maintain anti-virus and malware protection.
- Experience managing network infrastructure and printing support.
- Competency in telephony and office equipment support (e.g., printers, copiers).
- Ability to create technical documentation for employees.
- Experience in managing software licensing and asset inventories.
- Proficiency in Microsoft Office 365 applications.
Organisation:
- 12-month contract with potential for extension
- Full-time, 5 days a week based in central London offices
- £180 - £200 per day, outside IR35
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