Senior IT Engineer (Tech 3)
Mon - Fri - 9 - 5:30pm
To start asap- Contract Role - 31/12/2025
£24.18 UMB rate / £14.25 plus hols pay PAYE.
Your new company
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers in the UK.They are a company where people matter. They are diverse, flexible and open.
Your new role
This is Temp to Perm role.Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.Support Trainee DC Engineers when required.Troubleshoot hardware faults and arrange replacements.Install and decommission redundant equipment.Provide expert hardware support.Responsible for proactive updating of customers and resolution of service.Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
Liaise with on site support engineers and within other sites.Manage all incoming calls, emails to the data centre support function.Liaise with third party suppliers to report and escalate customer problems.Respond to customers within agreed SLA.Follow escalation processes; tickets to support management and other teams as required.Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Working on a shift rota - Early - 07:00 to 14:30; Late - 14:30 to 22:00; Week night - 22:00-07:00;Weekend day - 07:00-19:00; Weekend night - 19:00-07:00
What you'll get in return
Well-established on site working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisation.
What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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