We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Posted by Proactive Appointments • £30K/yr to £35K/yr
Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team on a permanent basis.
You will provide 2nd Line and 3rd Line support for complex technical issues, as well as managing relationships with 3rd party providers for infrastructure elements.
Please note, this is a hybrid position with 3 days per week in the office in Portsmouth.
The NET Recruit team are delighted to be working with a highly successful manufacturing company based in the Portsmouth area, who are searching for an 2nd Line IT Support Technician to join their busy and growing team.
This business has been experiencing a stable period of expansion and success in recent years and as such are looking to expand their internal support teams to ensure that all staff have access to the support, ensuring that the business can deliver a seamless service to its customers.
General
The position holder will primarily be providing 2nd line support, with the requirement for ad-hoc 1st line support when needed by the team.
The NET Recruit team are delighted to be working with a highly successful manufacturing company based in the Portsmouth area, who are searching for an 2nd Line IT Support Technician to join their busy and growing team.
This business has been experiencing a stable period of expansion and success in recent years and as such are looking to expand their internal support teams to ensure that all staff have access to the support, ensuring that the business can deliver a seamless service to its customers.
General
The position holder will primarily be providing 2nd line support, with the requirement for ad-hoc 1st line support when needed by the team.
Posted by Key Recruitment Ltd • £38K/yr to £41K/yr
The job holder will play a critical role in delivering tailored IT solutions that meet customer needs, whilst leveraging Microsoft 365 and associated technologies to enhance business operations.
This role will involve occasional travel to client sites as well as planned out of hours work when required.
This role also includes handling 3rd line escalations from the helpdesk and contributing to solution design for both our pre-sale and continual improvement processes.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
This has included applying soft methods and stakeholder engagement skills to structure problems, conducting historical trends and data analysis to identify trends and support concept development, and simulation modelling and Multi-Criteria Decision Analysis (MCDA) to evaluate options.
Our client has extensive OR/OA experience applied throughout the capability lifecycle from early-stage concept development to acquisition in all domains.