2nd Line Support Analyst
Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team on a permanent basis.
Please note, this is a hybrid position with 3 days per week in the office in Portsmouth.
You will provide 2nd Line and 3rd Line support for complex technical issues, as well as managing relationships with 3rd party providers for infrastructure elements. You will need to have strong communication skills to be a success in this role. Our client is going through a period of change, with new core systems being implemented including D365!
You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, pension scheme, life assurance, retail discounts, benefits platform, hybrid working and many more perks!
2nd Line Support Analyst – Key Skills:
- Technical competency to cover 2nd/3rd line responsibilities
- Minimum of 5 years' experience of working in an IT support capacity
- Clearly demonstrates a customer service mind set and ethos through providing user satisfaction and driving a first-class service with the team
- Advanced knowledge of management systems including SCCM, O365, D365 and Azure
- Competent experience of Active Directory, Group Policy Management and VMware
- Good experience of mobile devices such as Android Phones and iPhones
- Good knowledge of small (infrastructure) Project life cycle and delivery
- Demonstrates the ability to communicate clearly and accurately at different levels of staff up to the CEO, both verbally and in writing
- Be able to work calmly under pressure, with the ability to manage potential conflicts and prioritise conflicting demands
- Work effectively in a team environment where the sharing of knowledge is essential
- Able to work independently
2nd Line Support Analyst
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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