System Analyst
- Salary Range: £23,000 - £26,000
- Package:
Excellent employee benefits & Bonus (for shift & out of hours work)
- Job Type:
Permanent
- Office Location:
Portsmouth
- Hybrid Model
: Fully on-site
- Shift Work:
Expected to cover 24x7x365 shift patterns
About the Role
My client, a leading UK based IT Services organisation, are seeking people who have around a year of experience within IT Support to work in a team of supportive and hardworking teammates. Your key role will be a customer facing support role providing up to L1 technical and process support by using various technology to help diagnose and remediate reactive requests from customers of the company.
Responsibilities:
- Being able to use customer provided tools to handle inbound and outbound contact with users via phone, email, chat, while documenting troubleshooting to resolve the issue or escalate to second line teams within the required timescale.
- Managing support tickets to ensure these have been updated and resolved as per procedure
- Understand and respond to feedback from ticket quality reviews.
Candidate Requirements:
- 1+ year exposure using and troubleshooting at least L1 technology support
- Knowledge of one or more of the following areas: Application/Database/Windows or Linux OS/Networks/Firewall/Storage/Backups
- Strong verbal and written communication
- Demonstrable experience delivering exceptional customer service
- Flexibility to support the 24x7x365 shift model
This is a position with a lot of opportunity for growth within the company and would be an excellent company to grow with!
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy