Posted by Katie Bard (Angela Mortimer Plc) • £24K/yr to £25K/yr
A progressive tech business based in Birmingham is seeking a talented Customer Support Analyst to act as the first point of contact for clients and get stuck into any compliance administration.
The role will be heavily client focussed with both internal and external customers seeking process improvement.
As an innovative and reputable business, this opportunity would suit an enthusiastic and personable individual with a desire to achieve.
This company are a growing MSP, based near Solihull and due to expansion require a Helpdesk Analyst to join their team.
The ideal candidate will be dealing with a mix of helpdesk calls alongside an existing team.
Some of the technologies they support include Office 365, on-premise and hosted servers, Acronis backup and DR, Active Directory, PC/Laptops, UniFi Wireless networks and Watchguard Firewalls.
Posted by NEXT GENERATION LTD • £26K/yr to £28K/yr
General
As the IT Support Engineer you will be responsible for the maintaining IT systems that allow the processing of confidential client and supplier data as well as helping all internal staff utilise available business systems and applications.
Due to expansion, Next Generation are currently recruiting for an IT Support Engineer to work with a leading global manufacturer who produce machined components supplying predominantly into the energy industries.
The following shifts are available for the IT Support Engineer
We are currently working with a large-scale retail organisation based in Walsall, who are looking for a Technical Support Analyst who has strong experience of deploying Intune.
The client is at the start of their journey and are implementing Intune and they need a candidate to own the end to end process.
You must have experience of an end-to-end deployment of Intune, including configuration, troubleshooting, End User Management and running updates within Intune.
As Desktop Support , you will play a crucial role in providing technical support to clients.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
As an IT Support Engineer, your role will be pivotal in ensuring the smooth operation of our client's IT infrastructure.
You will be responsible for providing first-line support to operational platform users, troubleshooting hardware and software issues across a variety of devices, and maintaining the overall health of the IT infrastructure.
General
Provide first-line/second line support for issues and questions from operational platform users