As Desktop Support , you will play a crucial role in providing technical support to clients.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
Posted by NEXT GENERATION LTD • £26K/yr to £28K/yr
General
As the IT Support Engineer you will be responsible for the maintaining IT systems that allow the processing of confidential client and supplier data as well as helping all internal staff utilise available business systems and applications.
Due to expansion, Next Generation are currently recruiting for an IT Support Engineer to work with a leading global manufacturer who produce machined components supplying predominantly into the energy industries.
The following shifts are available for the IT Support Engineer
This company are a growing MSP, based near Solihull and due to expansion require a Helpdesk Analyst to join their team.
The ideal candidate will be dealing with a mix of helpdesk calls alongside an existing team.
Some of the technologies they support include Office 365, on-premise and hosted servers, Acronis backup and DR, Active Directory, PC/Laptops, UniFi Wireless networks and Watchguard Firewalls.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
As Third Line Support , you will play a crucial role in providing technical support to clients.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
Working with the IT Operations Manager, the IT Helpdesk Support Lead will be responsible for the support and maintenance of an effective ICT service to the Gambling Commission.
You will advise and support the existing IT Support Team of 1st and 2nd line engineers, to ensure that BAU incidents, requests, complex issues and ongoing service improvements and deployments are delivered effectively.
This role is key to helping the Gambling Commission deliver a consistent and reliable support function and will provide an escalation point for the IT Support team, and wider business.