We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Handle 1st and 2nd line IT support and collaborate with 3rd line support.
General
The IT Technician's role is to be the first escalation point for the IT Support team, ensuring security, support and guidance of IT Support.
In addition, the role supports the Infrastructure Engineer, Application Support Manager and Business Technology Partner to ensure that the business maintains a robust, secure and evolving IT environment.
I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of Team Goals and have an eagerness to learn.
Are you a Service Desk Analyst looking for a new and exciting opportunity?
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
Do you have what it takes to be a world-class virtual receptionist working remotely from your home office?
ReceptionHQ is a global multi-award winning company with a great culture, you may have?already spoken to one of our receptionists at ReceptionHQ without realising it.?
Due to further expansion, we?are currently seeking 2 full-time receptionists.
Due to growth, they are looking for a Helpdesk Operator to join the team.
Contract 8 months
My client makes soildiers' lives better through delivery of new and improved accommodation, ensuring they live and work in the best possible environment.
You will act as the primary point of contact for a service desk consisting of 5 service desk analysts, and together ensure IT services run smoothly for users across the organisation.
An opportunity for an IT Service Desk Manager to join a leading healthcare organisation in Fareham, Hampshire.
You will work closely with the IT Director and take on responsibilities across IT operations, people management and business continuity.