Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of Team Goals and have an eagerness to learn.
We are embarking on an agile transformation with a key client and delivering a comprehensive new set of cloud services. We are building a greenfield end to end on-premise cloud solution which will provide a platform for users to interact from various locations.
What you'll bring:
- Knowledge of Service desk systems and associated tools
- Proven experience working on a helpdesk in an IT environment
- 1st Line Support Experience
- Excellent organisational skills and be used to working to deadlines in a demanding environment
- SC Clearance - as a minimum, must be eligible for DV clearance
It would be great if you had:
- Awareness of ITIL service management processes and practices
- Technical knowledge in a Cloud based platform
- Use of ITSM tools - e.g. ServiceNow
- Microsoft MCP qualified
- DV Clearance
Employment Type: Permanent
Location: Farnborough based, with some remote working
Security Clearance Level: SC Cleared, Must be eligible for DV
Internal Recruiter: Rebecca
Salary: Up to £28k per annum dependent on experience
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
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Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.