We're excited to be working on the behalf of a friendly, professional company seeking an Administrator to join their small team. The successful candidate will take on a range of administrative duties including:
- General reception desk duties such as answering the phones and greeting clients
- Fielding enquiries from clients and prospective clients via email, telephone or website, providing excellent customer support and ensuring each client has a positive experience
- Organising and managing administrative tasks and related diary management to ensure the smooth running of the office
- Learning and using the company's CRM system
- Entering new client information, on-boarding clients as well as accurately maintaining existing client records, with attention to detail
- Entering invoices on to software accurately
- Assisting with credit control such as gently reminding clients when bills are due, setting up direct debit payments
- Taking initiative in suggesting improvements to company procedures and existing systems and processes
Experience using Excel and Word is essential, and ideally candidates should have strong IT skills and be confident learning new software, including CRMs. You will ideally have a welcoming, friendly demeanour and excellent customer service skills, as well as being organised, accurate and highly IT literate.
The company are ideally looking for full-time candidates, but could potentially consider someone circa 30 hours a week and upwards.