We are looking to recruit 4 x Housing Advisors to work in a very busy environment who must have experience of repairs and have used Northgate system.
This role is the first point of contact for our residents, and covers service areas including repairs, leasehold, rents, estate facilities and general customer enquiries.
They need to be energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone.
To provide an efficient, person centred, information, advice, guidance, intervention, assessment, assistance and practical support service to residents, enabling them to make informed choices in relation to their housing needs and signpost as necessary.
To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs.
The role
To act as the first point of contact for clients and others presenting to the service.
An experienced Housing Options/ Prevention/Homelessness Assessment Officer who can hit the ground running working with minimal supervision on a working with offenders and prison releases, candidate will be expected to be part of the Housing Options duty Service, completing assessment, and carrying out prevention and relief work.
Candidates will be required to demonstrate they have practical experience of delivering in a pressurised Housing Options Services and is manage the multiple demands and pressures of the service.
And managing a varied caseload Knowledge of Part VII Housing Act 1996, Homelessness Reduction Act and other relevant legislation and statute is required along with experience of carrying out homelessness enquires, casework and drafting s184 decision letters.
You will be required to deliver an efficient and professional allocations service, ensuring the council's Housing Register, allocation of accommodation within the council's own stock and nominations to partner registered provider vacancies are administered in accordance with the Council's Housing Allocation Scheme (policy), service procedures, national code of guidance and housing legislation (Part 6 of the Housing Act).