Marks Consulting Partners are working with one of our esteemed clients looking to bring in an entry-level Housing Officer.
The Client is looking to bring in a motivated individual with a strong background in customer service and enthusiasm to get into Social Housing.
Responsibilities:
- Responsible and accountable for to residents for providing an excellent, empathetic and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.
- Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively the customer service centre and the Asset's team.
- Take ownership of your work and support residents to deliver a quality service.
- You will influence others and advocate effectively for your residents to get the job done. Working collaboratively and creatively with internal colleagues to deliver excellent services.
- You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
- Always keep your promise to tenants by getting back to them within agreed timescales and tasks.
- Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities.
- Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
Other responsibilities include those of Lettings and Voids, Repairs, Income Collection and Debt Management, Rent and Service Charge Setting and Visiting.
How to Apply:
If you would like any further details about this position, please contact Freddie at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.