We have a fantastic new job opportunity on a busy service desk for an IT Support Technician / Second Line Helpdesk Engineerwho has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills.
IT Support Technician / Second Line Helpdesk Engineer who has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills is required for a busy service desk with a well-established Global Brand based in Egham, Surrey.
This position is officially know within the organisation as an IT Support Officer.
Posted by Verity Appointments • £33K/yr to £38K/yr
Our client, a professional services company, is seeking an experienced Service Desk Technician to support the firm.
You will be required to provide a variety of technical support including; PC fault diagnostics, user account administration, IT hardware and dealing with change requests.
Our Skills Bootcamps in IT Technician will give you all the technical skills needed to start your first IT role, or to help you progress into a IT apprenticeship.
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Posted by Julie Rose Recruitment • £25K/yr to £27K/yr
Duties of the IT Helpdesk Specialist
Provide first line technical support to the firm's user's, handling a variety of IT issues and service requests efficiently.
Troubleshoot and resolve complex technical issues related to the firm's key systems using AD, Microsoft 365 Admin Center's, Citrix Cloud, and Remote Support Software.
General
JRRL are currently recruiting an IT Helpdesk Specialist for our client based in Bromley.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background is required for a busy Helpdesk to work as either a 1st Line / 2nd Line Support Engineer or Senior Second Line Support Engineer (depending on your level of experience) for a well-established IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).
Posted by Hays Specialist Recruitment Limited • £30K/yr to £32K/yr
Your new role
Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work).
All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.