JRRL are currently recruiting an IT Helpdesk Specialist for our client based in Bromley.
Duties of the IT Helpdesk Specialist:
- Provide first line technical support to the firm's user's, handling a variety of IT issues and service requests efficiently.
- Troubleshoot and resolve complex technical issues related to the firm's key systems using AD, Microsoft 365 Admin Center's, Citrix Cloud, and Remote Support Software.
- Act as a technical expert and trainer to all users.
- Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
- Maintain accurate records for all support requests.
- Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
Person specification of the IT Helpdesk Specialist:
- Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
- Relevant IT certifications/degree
- Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
- Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
This position is fully office based working Monday to Friday 9-5