We are currently recruiting for a Helpdesk Supervisor based in Manchester to Provide clerical support to the Facilities Maintenance and Compliance Unit with an essential element of customer service - receiving, understanding and communicating customers' requests by telephone or e-mail.
Contribute in setting, developing, monitoring and implementing a range of clerical support systems in respect of the Facilities Maintenance and Compliance Unit's activities.
Key details / responsibilities
Provide clerical support to the Facilities Maintenance and Compliance, to assist them in providing an effective, efficient service to Estates customers.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
Mason Advisory Limited is a leading IT consulting firm that helps clients solve complex business and technology challenges.
Our mission is to deliver value and excellence through independent, impartial, and expert advice, supporting large corporate and small private organizations, government departments, and other public bodies.
The Finance Systems Superuser role
The Finance Systems Superuser role is pivotal to ensuring the seamless data accuracy and system maintenance leading to timely and accurate client invoicing and robust working capital cycle.
As a Senior Consultant with a market-leading Microsoft Gold Partner, you will be integral to our delivery process.
Leveraging your expertise, you will identify customer needs and match them with the best technical solutions to provide maximum benefit.
Your passion for both technology and business, combined with a dedication to continuous improvement, will enable you to maximise value for our clients and yourself.
As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with some travel to our Fylde Coast offices when required.