Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
General
As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
Posted by Diamond Search Recruitment Ltd • £33K/yr
Recruiting for a Customer Support Specialist, this is an exciting opportunity, reporting to the Customer Support Manager.
Established 13 years ago, our client started as a software company working exclusively with healthcare providers and they are transitioning to a tech-enabled management consultancy whilst retaining their systems.
Diamond Search Recruitment are delighted to be exclusively representing our client, a company who understand that putting their customers at the heart of everything they do is paramount for success.
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions.
If you are looking for a varied and engaging role then this could be for you.
Posted by Pearson Whiffin Recruitment Ltd • £30K/yr to £32K/yr
Required Skills and Experience
Provide 1st line support via telephone, ITSM tools, Email and walk-ins for all IT, Network, Telephony, Remote Access & desktops.
General
We are looking for someone with knowledge of Office365, Windows, Active Directory and ITIL to join a team supporting internal customers as first point of contact.
The role will be to provide 1 st and 2 nd line support of issues coming in from telephone, e-mal, walk-ins across all company departments.
Posted by Diamond Search Recruitment Ltd • £27K/yr
Recruiting for a Customer Support Assistant, this is an exciting opportunity, reporting to the Customer Support Manager.
Established 13 years ago, our client started as a software company working exclusively with healthcare providers and they are transitioning to a tech-enabled management consultancy whilst retaining their systems.
Diamond Search Recruitment are delighted to be exclusively representing our client, a company who understand that putting their customers at the heart of everything they do is paramount for success.
We are recruiting for a Service Desk Administrator to support 500people with all software used by the firm, including Accountancy, Tax, Practice management, Document management software, as well as Microsoft office applications, by answering and logging calls in a prompt, professional manner, resolving problems where possible and escalating where required to 2nd Line Helpdesk Support
We provide a hybrid working arrangement (3 days in the office and 2 days working from home) following your successful integration into the company.
To ensure provision of a high-quality internal service experience for all colleagues and Partners whilst ensuring Kreston Reeves policies, procedures and values are met.
To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.
Responsibilities
Manage and maintain good quality, accurate documentation on all IT processes.
General
Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service.