We are recruiting for a Service Desk Administrator to support 500+people with all software used by the firm, including Accountancy, Tax, Practice management, Document management software, as well as Microsoft office applications, by answering and logging calls in a prompt, professional manner, resolving problems where possible and escalating where required to 2nd Line Helpdesk Support
To ensure provision of a high-quality internal service experience for all colleagues and Partners whilst ensuring Kreston Reeves policies, procedures and values are met.
We provide a hybrid working arrangement (3 days in the office and 2 days working from home) following your successful integration into the company. Working hours are from 08:00 to 16.30.
About the role
As Service Desk Administration, will will be supporting with:
- Answering all Helpdesk Support calls
- Logs all calls within the Helpdesk software
- Excellent communication skills
- Set up of a new user
- Deletion of a user
- Work efficiently
- Be polite
- Be flexible
- Complete core work unsupervised
- Develop Technical expertise
- Adding/removing users to software
- Remote Support
Key Relationships:
- Works in close collaboration with Service team members
- Works in close collaborations with IT Operations Manager
What we're looking for:
- 1st Line Helpdesk Support experience
- High-quality internal service experience for all colleagues and Partners
- Experience using Microsoft
- Experience using Citrix is desirable
This role requires occasional travel to our other offices (London, Chatham, Sandwich, Horsham, Chichester and Brighton) so candidates must be willing to travel.
What we can offer:
- Financial wellbeing - competitive salary, contributory pension scheme, life assurance, Westfield Health Cash Plan, income protection. Options to increase pension, life assurance and healthcare cash plan (for yourself and/or family)
- Leave - 20.5 days (grade A1/A2) or 25.5 days (grade B) plus bank holidays, holiday buying (up to 5 days)
- Mental wellbeing - hybrid working (3 days in the office/2 from home) and flexible working policies, employee assistance programme and counselling
- Physical wellbeing - we also offer voluntary benefits such as BUPA PMI/Westfield Hospital Treatment insurance, critical illness insurance, BMI health assessment, GymFlex, annual flu jab
- Recognition - monthly nominations for financial awards based on culture and values
- Development - we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses
- Diversity, inclusion and belonging - we operate several family-friendly policies and take proactive steps to create an inclusive environment
- ESG - give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
- Travel - other optional benefits include: cycle to work scheme, travel insurance, interest-free season ticket loan (London only), interest-free car/motorbike loan
At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential. If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out. Please remember, you only need to share what you are comfortable to for us to support your request. Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.