Service Desk Analyst
We are looking for someone with knowledge of Office365, Windows, Active Directory and ITIL to join a team supporting internal customers as first point of contact. The role will be to provide 1 st and 2 nd line support of issues coming in from telephone, e-mal, walk-ins across all company departments.
Required Skills and Experience:
- Provide 1st line support via telephone, ITSM tools, Email and walk-ins for all IT, Network, Telephony, Remote Access & desktops.
- Provide 2nd line support via telephone and deskside and working with 3 rd line teams where necessary to facilitate resolution
- Hardware/Software support, including Maintenance and configuration of Microsoft desktop MMD, Apple mobile and video conferencing.
- User Administration activities across IT-controlled systems, including unlock/resets and starters/leavers
- Manage 3rd party supplier relationships when required during day-to-day support activities
- Support the Service Desk Manager towards continued improvement of team processes and customer experience.
- You will need a background in Service Desk and Desktop support, ideally ITIL foundation.
- Knowledge of PC/Hardware set-up, including mobile management ideally with Intune and Defender.