Cusomer Services Service Desk Coordinator
Location Aylesford, Maidstone
Monday to Friday 8am – 5pm, 8.30am - 5.30pm and 9am – 6pm – 3 days office, 2 days remote working after probation.
The role of Service Desk Coordinator is to ensure that our priority clients' accounts are monitored and managed effectively, ensuring SLA's and KPI's are consistently achieved and our customers receive a high-level dedicated service.
Monitoring and maintaining of bespoke customer portals
- Logging service calls on internal systems
- Liaising with internal departments and external suppliers
- Liaising with customers contacts
- Creating and running regular and ad-hoc reports in excel
- Analysing and challenging monthly performance data