It's an exciting time to be a part of the Service Desk function at XMA.
Employer description
From seamlessly deployed hardware and bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business.
XMA supports your business every step of the way with our range of solutions and services, each one market-leading and fine-tuned to perfection.
This opportunity offers remote working and varied responsibilities, including adding new services and fault identification and resolution.
The focus of this Technical Support Specialist role is to provide technical support for customers accessing part and fully tracked services via the WCMS using the ticket system and in line with service level agreements.
We are looking for a fearless and talented individual like you to join our mission to be the best that the industry has to offer.
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.
Posted by Macildowie Recruitment and Retention • £60K/yr to £650K/yr
About this role
We've got a well established Quality Assurance team running internal monitoring programmes who provide a range of point in time interaction testing and insights to support the management of customer facing contact centre teams.
We're always looking to help customers succeed with credit.
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives.
By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.
You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets.