Employer description:
XMA supports your business every step of the way with our range of solutions and services, each one market-leading and fine-tuned to perfection. From seamlessly deployed hardware and bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business.
Overview:
It's an exciting time to be a part of the Service Desk function at XMA.
Service Desk are an integral part of the business, adding value to all service functions for a multi-million pound, award winning business.
This role is part of the Managed Services sector and is based at our Nottingham site as part of the larger team, providing IT support for multiple external customers.
This role will provide the opportunity to learn and experience all aspects of Service Desk functions, through the day-to-day role and regular secondments to other areas of the business.
You will assess reported issues in order to provide adequate resolutions and fixes, including but not limited to the following:
- Active Directory (user account management)
- Office 365/Microsoft technologies
- Software & Hardware faults
- Networking
The day-to-day responsibilities will include:
- To troubleshoot basic network connectivity issues
- Utilise the ITSM tool for ticket logging management
- Maintain a high degree of customer service for all support queries
- Exposure & adherence to managed service processes & procedures
- Asset Management responsibilities
- Taking phone calls and responding to live chats
Desirable skills:
- Knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook)
- Good Customer Service skills - Focus on the customer experience and build positive rapport
- Good communication skills - Building good relationships is fundamental to the delivery of services
- Teamwork and Cooperation - The ability to work flexibly in a team and contribute to a supportive work environment
- A positive attitude and willingness to learn & take responsibility for your own development on a day-to-day
- Excellent timekeeping skills - Able to attend work and college at required times
- Ability to display sensitivity and maintain confidentiality
This role will require a satisfactory clearance from the Disclosure and Barring Service.
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Salary:
£16,000 per annum.
Benefits:
- Industry leading training and career development
- Private Medical insurance for the employee, their partner and dependents, all paid for by XMA
- Cash Plan scheme, Income Protection and Life Insurance paid for by XMA
- YuLife - a 24/7 virtual GP, a confidential Employee Assistance Programme and a wellbeing app
- XMA employees will earn bonuses and discounts from UK's leading brands (including Amazon, Asos, and Tesco) in return for prioritising their health
- Life skills information through our HR system
- Additional benefits through Moorepay including Motor insurance plus extensive discounts of over 6000 retailers
- 25 days holiday, rising each year based on length of service, rising to a maximum of 30 after 5 years' service
- Extra day off for your birthday
- Holiday purchase scheme – can purchase up to 30 days holiday per year on a full-time equivalent basis
- My gym discounts access
- Electric car scheme
- Cycle to work scheme
- Promotion from within wherever possible
- Outstanding rewards for outstanding performance
- Celebrations of success at all levels
- Attractive employee referral incentive
- Free All Around the Word lunch on the last Thursday of each month
- Charity or Volunteering Day off
- Free Fuel Fridays - 3 lucky people each week will win £100, £75 or £50 tax free into their bank account
- Free fruit, tea and coffee in the office
- Free sports and social club
- Employee referral programme
- Thank you, payment, for being a first aider or fire marshal
- Employee of the Quarter - 1stplace £1,000, 2nd place £500, 3rd place £300, and 4th place £150 all tax free. Employee of the Year receives £5,000 tax free
- Long service awards starting at 5 years' service
Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!