The ideal candidate will be dealing with a mix of helpdesk calls alongside an existing team.
This company are a growing MSP, based near Solihull and due to expansion require a Helpdesk Analyst to join their team.
Some of the technologies they support include Office 365, on-premise and hosted servers, Acronis backup and DR, Active Directory, PC/Laptops, UniFi Wireless networks and Watchguard Firewalls.
Role overview: Gathers business requirements, analyses them, and converts them into practical process solutions that support the company's strategies and goals.
Promotes process consistency and alignment while providing a foundation for continuous process improvement, increased efficiency, and the attainment of key performance indicators (KPIs).
Key Responsibilities
Collaborates with Business Process Owners, Subject Matter Experts, Key Users, and other stakeholders to understand their needs and promote the use of standard features whenever possible.
Technical Assistants will be required to use excel, VBA and Power BI to report on various parts of the planning process which will provide business support, insight and assurance to the business staff and leadership.
General
Warwick/Home (Hybrid working)
6 months (potential for extension and permanent work)
My high-profile Utilities client is looking for a Transformation Business Analyst join their team Based at their Warwick offices (2 days a week on site) on an initial 6-month contract with chance of extensions.