Posted by Hays Specialist Recruitment Limited • £25K/yr to £28K/yr
Job Description
We are looking for a motivated and customer-focused Service Desk Analyst to join our IT team.
The successful candidate will be the first point of contact for all IT-related issues and will play a crucial role in ensuring the smooth operation of our IT services.
Key Responsibilities
Provide first-line support to end-users via phone, email, and chat.
A leading global provider of insurance and reinsurance services is seeking a Service Desk Analyst to join their Service Desk team in their London office.
You will be responsible for managing IT tickets (Incidents & Service Requests) and supporting end-user computing hardware and software.
Responsibilities may include
Provide second-line support for tickets routed from the ITSM tool or level one (Global Helpdesk).
As an experienced IT Service Desk Analyst, you will be someone who has a passion for delivering excellent customer service and have demonstrable experience of providing solutions for both hardware and software issues.
Attwood Perks is partnering with a dynamic and forward-thinking business who are now looking to add an IT Service Desk Analyst to their team in Ipswich.
You will have an inquisitive mind and be an effective communicator.
Service Desk Analyst / 1st Line Support / Helpdesk Analyst
Leading service / support provider has a great opportunity in a truly amazing office for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience and a can-do attitude to join a rapidly expanding and award winning organisation who offers a superb career / progression opportunity to provide 1st line Helpdesk / Servicedesk support for internal / external customers, IT services and infrastructure teams.
Service Desk Analyst / 1st Line Support / Helpdesk Analyst - to £28,000 (DOE) -Brighouse, West Yorkshire,
Posted by Macildowie Recruitment and Retention • £27K/yr to £30K/yr
Working for a highly successful MS Gold Partner IT MSP company, the IT Service Desk Analyst works remotely but as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support.
With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below.
This company takes the development of their IT Service Desk Analysts so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them.