Service Desk Analyst
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.??
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you??
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.?
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ???
About you:?
The role of the Service Desk Analyst is to primarily assist the customer to find the solution to any problem or question they need help and guidance with. We can turn a customer's bad day into a good day by providing a first class service that really makes a difference!
If you're an experienced Service Desk Analyst who can provide first class technical support and advice, then this is an excellent opportunity to progress your career.
Day-to-day, you will:?
- Handle incident management by receiving and logging calls and emails, categorizing incidents, and escalating them when needed. Keep customers updated on the status and resolution of their issues.
- Troubleshoot and resolve technical issues with operating systems, hardware, and applications on desktop devices, including telephony issues.
- Fulfill user requests by creating and maintaining user accounts, managing shared drives and permissions, and updating the ITSM (IT Service Management) Support Tool with accurate information.
- Apply IT Service Management processes such as incident, service request, problem, change, and asset management, ensuring databases are accurately maintained.
Your skills and experiences might also include:??
- At least one year of experience with PC technology, including Windows OS and MS Office.
- Experience supporting, maintaining, and configuring desktop devices.
- Familiarity with the ITIL framework and mobile device technologies.
- Experience with Windows Server and Citrix environments.
What are we all about??
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.